Refund and Returns Policy
At Dadayada Printworks & Solutions, we value our customers and take pride in the quality of our work. Each product we create is made-to-order, customized to your specifications. Because of the personalized nature of our products, we cannot accept returns or offer refunds once production has started. However, we are committed to ensuring that every customer is satisfied with their experience, and we will work with you to resolve any issues.
1. Order Cancellations
Orders may only be cancelled before they enter production.
If your order has already been approved and sent to print, it cannot be cancelled.
Any costs incurred before cancellation (such as design fees or material preparation) may still apply.
2. Refunds & Returns
Custom Orders: All sales are final on custom print, signage, and design orders. Refunds are not available once an order has entered production.
Non-Custom Products (if applicable): Standard items (if stocked) may be eligible for return within 7 business days of delivery in unused, original condition. Restocking fees may apply.
3. Damaged or Defective Orders
We stand behind the quality of our work. If you receive an order that is:
Damaged in transit
Defective in production
Significantly different from the approved proof
You must notify us within 7 business days of receiving the order. Please provide:
Your order number.
A detailed description of the issue.
Photos showing the damage or defect.
Once verified, we will either reprint or replace the product at no extra charge. Refunds may be considered only in cases where a replacement is not possible.
4. Customer Responsibility
Proof Approval: Customers are responsible for reviewing and approving all proofs before production. We are not liable for errors (such as spelling mistakes, layout, or color choices) that were present in the approved proof.
File Quality: If artwork provided by the customer is low-resolution, improperly sized, or otherwise unsuitable for high-quality printing, the customer accepts responsibility for the final output.
Color Variations: Due to differences in monitors, printers, and materials, colors may vary slightly from digital proofs. Minor variations are considered industry standard and not defects.
5. Shipping & Delivery Issues
We are not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.
Any products damaged during shipping must be reported within 7 business days so we can file a claim with the carrier and arrange a replacement.
6. Contact Us
If you experience any issues with your order, please reach out:
📧 [Your Email Address]
đź“ž [Your Phone Number]
🏢 Or visit us at our showroom in Halifax, Nova Scotia.
We’ll review your case promptly and do our best to find a fair solution.
Returns
We accept returns within 7 days of delivery if:
The product is damaged or defective.
You received the wrong item.
The item is unopened, unused, and in its original packaging.
Due to the nature of fragrance products, we cannot accept returns for opened or used items.
To request a return, please email us at [Your Email] with your order number, photos of the product (if damaged/incorrect), and the reason for return.
Refunds
Once we receive and inspect the returned product, we will notify you of your refund status.
Approved refunds will be issued to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Opened or used perfumes
Gift cards or vouchers
Sale or clearance items marked “non-returnable”
Exchanges
We can replace items if they arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery to arrange an exchange.